Table of Contents
Welcome Pack of Essential Items #
Prepare a welcome pack that gives the Refugee Household access to essential items and practical information from the moment they arrive.
At a glance #
- Ensure essential supplies are ready before the Household arrives.
- Include CRSA’s Newcomer Orientation Booklet in the Household’s preferred language where available.
- Wherever possible, provide items in ways that support dignity, choice and independence.
Welcome pack resources
Use CRSA’s Welcome Pack Checklist as a guide when preparing the Household’s accommodation before arrival.
Welcome Pack Checklist:
https://communityhub.refugeesponsorship.org.au/zcs/manual/preparing-for-month-one/article/creating-a-welcome-pack
Include a printed copy of CRSA’s Newcomer Orientation Booklet in the Household’s preferred language where available.
Newcomer Orientation Booklet:
Orientation booklet (multiple languages)
Welcome Pack Checklist:
https://communityhub.refugeesponsorship.org.au/zcs/manual/preparing-for-month-one/article/creating-a-welcome-pack
Include a printed copy of CRSA’s Newcomer Orientation Booklet in the Household’s preferred language where available.
Newcomer Orientation Booklet:
Orientation booklet (multiple languages)
Supporting dignity and choice #
Consider how essential items are provided, not just what is provided. Where appropriate, options such as gift cards may give newcomers greater choice and allow them to select clothing or other personal items that best meet their needs and preferences.
“A thoughtful welcome pack provides practical support while respecting newcomers’ dignity, choice and independence.”
