Opening an Australian Bank Account #
Opening a bank account quickly allows the Refugee Household to access income support, Medicare and other essential government services as soon as possible.
At a glance #
- Aim to open a bank account within 48 hours of arrival.
- Bank account details are required to register with Services Australia.
- Contact local banks before arrival to identify suitable identification requirements.
- Help newcomers learn how to confidently manage their new account.
Open a bank account early #
Community Supporter Groups (CSGs) should support the Refugee Household to open an Australian bank account as soon as possible after arrival, ideally within 48 hours. A bank account is required before newcomers can register for income support or Medicare, so completing this step early helps ensure government support can begin without unnecessary delays.
Prepare before arrival #
Before the Household arrives, contact local banks to determine which branches can open an account using an Australian government-issued ImmiCard as identification.
Some groups may need to contact several banks before finding one that can accommodate this process. CRSA has also received reports that some Commonwealth Bank branches may be able to prepare bank accounts before arrival.
Where possible, collect the required paperwork in advance and complete any sections that do not require the newcomers’ signatures to help streamline the appointment.
Supporting everyday banking #
After the account has been opened, support the Household to become familiar with everyday banking by helping them to:
Bank letter for Services Australia #
At the initial bank appointment, request a letter confirming each Household member’s name and bank account details. This document is required when registering with Services Australia and also serves as an additional identity document.
Obtaining the letter immediately helps prevent unnecessary delays when applying for income support.
“Opening a bank account promptly is one of the first practical steps that enables newcomers to access financial support and begin managing their own finances.”
