Table of Contents
Reporting Critical Incidents to CRSA #
Community Supporter Groups must report critical incidents affecting refugee participants to CRSA as soon as possible so appropriate advice, support and reporting obligations can be addressed.
At a glance #
- Report critical incidents within 24 hours of becoming aware of them.
- Contact CRSA by telephone or email.
- Reporting allows CRSA to provide advice and support.
- Critical incident reports also help identify program-wide trends and inform the Department of Home Affairs where required.
When to report a critical incident #
Community Supporter Groups should notify CRSA as soon as possible, and within 24 hours, after becoming aware of a critical incident involving a refugee participant in the CRISP.
How to report #
Critical incidents should be reported by:
- Calling the CRSA Telephone Hotline: 1300 317 411
- Emailing crisp@refugeesponsorship.org.au
Why reporting matters #
Information provided through critical incident reporting enables CRSA to:
- Support Community Supporter Groups by providing advice and guidance during a critical incident.
- Remind groups of any legislative reporting obligations that may apply, including child protection requirements where relevant.
- Inform the Department of Home Affairs about the nature and prevalence of critical incidents within the CRISP.
- Identify emerging trends and systemic issues to improve future guidance, systems and resources for Community Supporter Groups.
“Prompt reporting helps ensure refugee participants receive appropriate support while enabling CRSA to meet its program responsibilities and continually strengthen the CRISP.”
