Engaging with Services Australia #
Understand the best ways to communicate with Services Australia during the first three months after arrival and beyond.
At a glance #
- Use the dedicated refugee support email during the initial registration period.
- Do not share the dedicated email address with the Refugee Household.
- After the first 12 weeks, use Services Australia’s standard support channels.
Dedicated support during the first three months #
The dedicated Services Australia email address below is managed by a specialised national team that supports newly arrived refugees.
arrivals.national@servicesaustralia.gov.au
This email address is provided exclusively to settlement caseworkers and CSGs participating in the CRISP. It allows refugee applications to be prioritised within Services Australia during the initial registration period and is intended for use during the first three months after arrival.
It is intended only for authorised settlement caseworkers and CRISP Community Supporter Groups during the initial registration process.
Ongoing contact with Services Australia #
After the initial registration period (approximately the first 12 weeks in Australia), future enquiries should be made through Services Australia’s standard support channels.
Refugee participants can contact skilled bilingual Services Australia staff by calling the Services Australia Multilingual Phone Line:
131 202
Available Monday to Friday, 8:00 am – 5:00 pm.
“Using the right Services Australia contact channel at the right time helps reduce delays and ensures newcomers receive the support they need.”
