Utility Relief Schemes #
Review your group’s housing responsibilities, available support schemes and practical considerations to help the Refugee Household establish a safe and sustainable home.
At a glance #
- Review your housing responsibilities before moving to the next settlement stage.
- Utility concessions and bond loan schemes may be available depending on where the Household lives.
- Continue supporting independence while respecting dignity, agency and cultural preferences.
Utility relief schemes #
There are a range of national and state government schemes that provide utility concessions and financial assistance for people on low incomes.
For more information about assistance available in your state or territory, see:
HOUSING Checklist #
- Has the lease been explained to the Household with an interpreter if needed? Read Advice for Working with TIS National Interpreters.
- Does the Household know what will happen when their current lease ends?
- Have household goods been provided?
- Does the Household know how to search and apply for rental properties online?
- Are they paying rent independently?
- Are they paying bills independently?
- Are they receiving rent assistance from Services Australia?
- Have any CSG rental subsidies been terminated?
- Are they eligible for a bond loan?
- Are they eligible for utility assistance?
- Are they aware of their rights as tenants?
Assumptions and Expectations #
The appearance and quality of household goods can have a significant impact on a newcomer’s sense of dignity. Be selective when accepting donated items. If you wouldn’t give something to a friend, it shouldn’t be offered to the Household.
Learn more about Assumptions and Expectations
Agency
Where possible, provide goods in ways that maximise choice and independence, such as offering gift cards or allowing newcomers to select household items themselves.
Considering Culture
Attitudes towards second-hand goods vary between individuals and cultures. Open conversations about preferences can help ensure support is respectful, appropriate and welcomed.
“Providing housing is only part of settlement. Supporting dignity, choice and independence helps make a house feel like home.”
