Table of Contents
Identity Documents and VEVO #
Review the key registrations and practical tasks that help Refugee Households confidently manage essential government services.
At a glance #
- Confirm all essential government registrations have been completed.
- Encourage the Household to manage Services Australia independently wherever possible.
- Use this checklist before reducing or ending CSG support.
Essential registrations checklist #
- Is the Household receiving income support and Medicare?
- Do all eligible Household members have a Tax File Number?
- Do they know how to contact Services Australia?
https://www.servicesaustralia.gov.au/phone-us?context=64107#languages - Has any CSG authority to liaise with Services Australia been removed before program exit?
- Are they independently reporting income?
https://www.servicesaustralia.gov.au/mutual-obligation-requirements
Foundational consideration #
Strengths-Based Approach #
Building independence starts by recognising the Refugee Household’s existing strengths and abilities. Wherever possible, support newcomers to develop the confidence and skills to engage directly with Services Australia rather than relying on the CSG over the long term.
Resource:
Strengths-Based Approach
