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(5.3) Before the Household Arrives

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Before the Refugee Household Arrives in Australia #

At a glance #

  • Identify local Refugee Health services before the Household arrives.
  • Research GPs who bulk-bill and can work with professional interpreters.
  • Where possible, choose healthcare providers with access to refugees’ pre-arrival health records.

Plan healthcare before arrival #

Preparing healthcare arrangements before the Refugee Household arrives can help reduce delays in accessing important medical services after arrival.

CSGs are encouraged to identify whether a Refugee Health service operates in their region. Where available, Refugee Health services can undertake a comprehensive Refugee Health Assessment before the Household transitions to ongoing care with a GP.

Refugee Health Network of Australia:
https://www.refugeehealthaustralia.org/

Refugee Health Assessment:
https://refugeehealthguide.org.au/refugee-health-assessment/


Research local healthcare providers #

  • Identifying local GPs who offer bulk-billing where possible. #

  • Confirming whether the practice will work with professional interpreters when required. #

  • Establishing which clinics have access to refugees’ pre-arrival health information through the HAP Portal. #

Clinics with access to the HAP Portal:
https://refugeesponsorshiporgau.sharepoint.com/:w:/s/ExternalCollaboration/EbvwWYb9GEdKp_WV-yev3NcB4ZM6rxpys7Nfd4gMDR2brw?e=QALVUk


“Preparing healthcare connections before arrival helps newcomers access the right care sooner and supports a smoother settlement journey.”


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