Post-Arrival Communication #
Agreeing on clear and respectful communication helps Community Supporter Groups and Refugee Households stay connected throughout the settlement journey.
At a glance #
- Establish a communication method that suits everyone.
- Maintain regular, respectful contact.
- Follow CRSA’s expectations for privacy, child safety and responsible use of social media.
Staying connected #
After the Refugee Household arrives in Australia, Community Supporter Groups should consider how they will continue communicating throughout the 12-month support period. If one has not already been established, many groups find that creating a WhatsApp group including all CSG members provides a simple way to coordinate support and share important updates.
Choose a communication approach that is practical, inclusive and comfortable for both the group and the Refugee Household.
Privacy and responsible communication #
This includes taking particular care when sharing personal information, photographs or other images of the Refugee Household, especially where children are involved.
Resource:
CSG Code of Conduct and Child Safety Undertaking
“Orientation works best as a series of ongoing conversations that build confidence, understanding and independence over time.”
