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(1.3) Initial Cash on Arrival

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Initial Cash on Arrival #

At a glance #

  • Provide two weeks of income support on arrival.
  • Match Commonwealth income support rates.
  • Present the funds in a way that promotes dignity, choice and independence.

Why provide cash on arrival? #

CSGs should provide two weeks of income support on arrival, based on current Commonwealth entitlement rates.

Payment rates are available here:
Current Commonwealth payment rates

Even if essential expenses have already been covered, having access to cash on arrival can provide the Household with a greater sense of security, independence and control during a significant period of change.


Good practice #

  • Provide an amount equivalent to two weeks of Commonwealth income support. #

  • Plan how your group will make the funds available before arrival. #

  • Present the money in a respectful and dignified way. #

  • Consider including a short welcome note in the Household’s first language explaining how long the funds are intended to last. #


“Providing immediate access to cash supports dignity, independence and informed choice during a household’s first days in Australia.”


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